Brian Masinick
@anilkagi: I appreciate your sentiments in every respect.
On one hand, we definitely appreciate it when people at least make an attempt to figure out issues by reading documents, searching for previously solved issues that are similar, etc. However, sometimes the jargon, the tool, or something about the issue is simply too overwhelming, sometimes even for veterans, so we collaborate with one another, “brainstorm” our thoughts, and suggest resources that we may have forgotten.
For someone who doesn’t design, develop, or test software for a living, I can imagine how difficult it can be. Even when there is a software concept or tool that I haven’t used before, it can be challenging, even for a veteran. So don’t be afraid to speak up and write. As long as you demonstrate a willingness to learn, most of us are pretty understanding. Moreover, if you can tell us what you were examining that was confusing to you, it may help our documentation and support team to improve their work, and it may also help those of us who help out from time to time to better assist you. Not only that, speaking up may assist someone else looking for a similar solution, so don’t be afraid to speak up.
When I respond to someone, I may ask them to read and review, but I try to be as understanding as possible, because we all come from a wide, diverse background, with different levels of experience and even completely different languages and cultures. This software community is a great place to demonstrate helpful, kind attitudes to others, regardless of skin color, race, orientation, or age. At least from my perspective, anyone with a polite attitude is welcome here.
NOTE to ALL of us): even when our temperament and attitude isn’t the best, remember that we ALL have good days and not so good days. Try to remember this even if someone is a bit abrupt. We can remind people to be polite, but remember that it can be frustrating when something isn’t working right, so let’s do all that we can to contain our emotions and behavior, consider what it’d feel like to us if we were struggling with multiple things – maybe a job or family issue, plus some misbehaving software – that can be a “cocktail” for less than an ideal exchange. So I caution both the people who have frustrations and the people responding, We can ask to be patient, and we can also provide just a bit more “tolerance” in difficult circumstances. I wish everyone success, cooperation with one another, and we will collectively work together to continue to improve the information and the technology that we provide!
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Brian Masinick
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